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01264 391945

Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.


UK Mainland
£5.95 - 2-5 day courier
or First Class/Second Class - weight dependant.
£11.95 Next Working Day
£29.95 - Before 9am Next working Day - call to check stock first.

Cut off time for next working day UK mainland delivery is 1.00pm. Please call to ensure that goods are in stock. We will try our best to get your order out if it is received later that this.

Please call 01264 391945

Northern Ireland, Ise of Man, Scilly Isles
Up to 30kg - 3-5 working day delivery - £15.00
Or First/Second Class Royal Mail - based on weight
Channel Islands
Airmail Small Packets up tp 2KG
Other Courier - 3-5 working day delivery: Up to 30KG - £15.00
Scottish Islands
Royal Mail First Class/Second Class - if weight allows
Other Courier - Up to 30Kg - 14.95 (3-5 Day delivery)

If you would like a product faster, please call for options

Republic Of Ireland
Airmail Small Packets - if weight allows - max 2KG
Up to 30Kg - £16.00 - 3-5 working day delivery
Europe
Carriage is based on weight.

Up to 2Kg (if size/weight allows) - Royal Mail Airmail Small Packets from £1.95
Over 2 KG:

Zone 1:
Belgium
France
Germany
Luxembourg
Netherlands
Monaco
Denmark

Up to 30Kg - £17.50

Zone 2:
Italy
Spain
Greece
Portugal
Autria

Up to 30Kg - £26.50

Zone 3:
Czech Republic
Finland
Poland
Sweeden
lithuania
Slovakia
Switzerland
Norway
Hungary

Up to 30Kg - £33.95

Zone 4:
Bulgaria
Gibraltar

Up to 30Kg - £38.50